workers comp
April 1, 2024
Most Common Questions of Workers’ Comp Claimants Show Where Change Is Needed
The most frequently asked questions in workers’ compensation claims reveal opportunities for improved communication and efficiency in the claims process, according to an analysis by Hi Marley, a communication platform for insurers. Using the findings can help insurance carriers and employers to streamline operations, support faster recovery for injured workers, manage expectations and provide peace of mind, Hi Marley stated. The study categorized inbound questions from workers’ compensation claimants within the Hi Marley platform. The most common inquiries related to payment status and amount (26%), contact with the adjuster (24%), and provider scheduling and approval activities (22%). Other inquiries from claimants focused on process explanation (14%), benefits (9%), and documentation (5%). These findings suggest that many of the most common questions could be addressed through proactive outreach, automation, and standardization of communications. For instance, carriers can use predefined message templates for scheduling reminders, which can support faster recovery and reduce claim cycle time and costs. Automated updates on the claim process and payment status can help manage expectations and provide peace of mind for injured workers. “With most people dealing with an accident on the job, it’s their first...
February 12, 2024
Types of Transitional Duties in Return-to-Work Programs
When an employee experiences an occupational illness or injury, their eventual return to the workplace can create considerable challenges, putting significant stress on both the individual and their employer. Nevertheless, return-to-work (RTW) programs can help alleviate these concerns by supporting staff as they reintegrate into the workforce. These programs may entail having an injured employee...
February 6, 2024
OSHA Proposes to Issue a New Emergency Response Standard
On Feb. 5, 2024, OSHA published a notice of proposed rulemaking (NPRM) to issue a new safety and health standard, titled Emergency Response, to replace the existing Fire Brigades standard. The new standard would address a broader scope of emergency responders and include programmatic elements to protect emergency responders from various occupational hazards. OSHA requests...
January 23, 2024
Best Practices for Return-to-Work Programs
One of the biggest components of workers’ compensation is an effective return-to-work (RTW) program. Eliminating injuries and illnesses is paramount for reducing workers’ compensation costs, but after an incident, an RTW program can significantly reduce workers’ compensation costs for employers and improve the lives of employees by getting them back to work when there is...
January 11, 2024
California Will Require Employers to Develop Workplace Violence Prevention Programs
On Sept. 30, 2023, California adopted Senate Bill 553 (SB 553), a bill that requires employers to establish a workplace violence prevention plan (WVPP), document incidents of workplace violence and train employees on how to identify workplace violence hazards by July 1, 2024. Affected Employers SB 553 applies to California employers. State law defines “employer”...
December 13, 2023
2024 Workers’ Compensation Insurance Market Outlook
Market Outlook Profitable underwriting results have generated favorable conditions across the workers’ compensation insurance segment for nearly a decade. According to the National Council on Compensation Insurance (NCCI), the segment produced a combined ratio of 87 in 2022, demonstrating continued profitability. These conditions pressed on in 2023, but industry experts reported that reserve redundancies stemming...
December 7, 2023
OSHA Form 300A Posting Requirements Begin Feb. 1
The Occupational Safety and Health Administration (OSHA) requires employers subject to its recordkeeping requirements to post copies of their OSHA Form 300A between Feb. 1 and April 30 of each year. The OSHA Form 300A, also known as the “Summary of Work-related Injuries and Illnesses,” must be completed by Feb. 1 using data from the...
November 20, 2023
Fostering a Culture of Workplace Safety
Fostering a strong safety culture provides many benefits. In addition to reducing the risk of workplace accidents, such a culture can also help improve employee morale, enhance a business’s reputation and minimize related costs and liabilities. This article explains what it means to have a strong safety culture, outlines associated benefits and provides strategies companies...
November 16, 2023
NLRB and OSHA Announce Partnership to Strengthen Worker Safety Protections
On Oct. 31, 2023, the National Labor Relations Board (NLRB) and Occupational Safety and Health Administration (OSHA) executed a Memorandum of Understanding (MOU) regarding a partnership to strengthen worker safety protections. The partnership is designed to enhance protections for workers who speak out about health and safety conditions in the workplace or engage in a...
November 9, 2023
Employer-reported Nonfatal Workplace Injuries and Illnesses Up 7.5% From 2021
Private industry employers reported a 7.5% increase in nonfatal workplace injuries and illnesses in 2022 compared to 2021, according to the U.S. Bureau of Labor Statistics. The incidence rate of total recordable cases was 2.7 cases per 100 workers who are full-time equivalent (FTE). In 2022, the rate of injury cases remained at 2.3 cases...