Careers

The Property & Casualty Senior Client Service Representative position is to assist Account Managers, Account Executives and Brokers in the daily servicing of commercial business insurance clients of CMR Risk & Insurance Services, Inc. with little to no involvement from the Account Manager or Account Executive.

DUTIES & RESPONIBILITIES

·Issuing certificates of insurance
·Requesting updates on claims and obtaining loss runs
·Reviewing issued policies for accuracy
·Processing Policy Changes (change request, endorsement follow up and review)
·Obtaining updated client exposures for marketing purposes
·Issuing and extending temporary proofs of insurance
·Issuing Auto ID Cards
·Electronic file set up and file content scanning
·Preparing submissions to marketplace
·Reviewing and negotiating coverages and premiums with insurance companies
·Preparing proposals and recommendations of insurance coverage to clients
·Reviewing contracts for insurance requirements and providing recommendations/modifications
·Conducting claim reviews with clients (provide status, reason for status, action plan on claims)
·Billing clients and following up on payments
·Meeting with clients to present renewals with broker or Account Executive involvement
·Taking self-study classes on personal time to expand insurance knowledge

EDUCATION & EXPERIENCE

College-level education
2-5 years of insurance experience Current
Insurance License

NOTE: This list is not all-comprehensive. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice to reflect changes in the position requirements and/or to reasonably accommodate individuals with disabilities.

Job Type: Full-time

Pay: $70,000.00 – $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• On-site gym
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Compensation package:

• Yearly bonus

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• San Diego, CA 92101: Relocate before starting work (Required)

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The role at a glance:

As a member of the P&C team, the Senior Account Manager is responsible for overseeing a designated book of business with little to no Broker involvement, managing client relationships, ensuring client satisfaction, and facilitating seamless communication between clients and carrier partners. This position requires a strategic mindset to drive client retention, focusing on being proactive in identifying client needs, addressing potential issues preemptively, and implementing proactive solutions. This role also manages a team of CSRs to support client needs.

What you can expect to do:

• Manage a complex book of business, acting as the primary point of contact for clients. Ensure client satisfaction by addressing their needs with tailored solutions and maintaining strong relationships.
• Act as a liaison between clients and carrier partners, facilitating smooth communication and resolving any issues that arise.
• Present renewal options and recommendations to clients, offering clear guidance and explanations of their coverage choices. Manage these client interactions independently.
• Oversee and coordinate, using CSRs on the team, the end-to-end marketing process, including submission preparation, accurate information collection from clients, submission to market, and binding of accounts in the system.
• Oversee the renewal process, review coverages, and ensure policies are accurately updated and renewed on time.
• Negotiate coverages and premiums with insurance carriers, advocating for client-specific tailored solutions, and ensuring alignment with their needs and budget.
• Evaluate clients’ risks and provide recommendations for appropriate insurance coverages to mitigate potential risks.
• Proactively suggest coverage adjustments based on changes in clients’ business operations.
• Keep policies updated and accurate, including making necessary policy changes and adjustments to align with client needs.
• Work closely with underwriters and other internal and external teams to ensure seamless service delivery and resolve client issues efficiently.
• When needed, collaborate with the Broker to answer technical questions and review issues for clients.
• Delegate tasks to CSRs, providing clear direction and ensuring that all team activities are completed accurately and within deadlines. Maintain an oversight role, stepping in when necessary to ensure smooth service.
• Focus on high-level account management responsibilities, staying strategic while delegating day-to-day tasks, and maintaining responsibility for more complex client interactions and negotiations.
• Mentor and guide CSRs, providing regular feedback and support to help them develop professionally. Monitor their performance to ensure they meet CMRs standards.

What sets you apart:

• Bachelor’s degree with a minimum of 9 years of industry experience showing increasing responsibility directly related to the performance of the above duties or a high school diploma/GED with 11 years of industry experience showing increasing responsibility directly related to the performance of the above duties.
• Strong knowledge of insurance coverages and policy interpretation.
• Current Property & Casualty license.
• Familiarity with Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Familiarity with AMS360 or similar Management System.
• Experience with Asana and Worldox is a plus.

Skills:

• Excellent verbal and written communication skills with a customer-focused approach.
• Strong accuracy in handling documents, data entry, and following procedures.
• Ability to prioritize tasks effectively and manage multiple responsibilities simultaneously
• Ability to solve problems and think independently.
• Flexible in adjusting to changes within the industry and workplace processes.
• Consistent punctuality and dependability in completing assigned duties.
• Positive and approachable personality that fosters good working relationships with peers, clients, and carriers.
• The ability to identify customer needs and develop and build customer relationships.

Work Environment:

This position operates in a typical office environment. The office areas includes cubicles and open workspaces. The noise level is generally low to moderate. Employees are expected to work on computers and communicate in person or via phone and email.

Physical Demands:

While performing the duties of this job, the employee may be regularly required to sit, stand, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by the job include close vision (working on a computer) and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

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The role at a glance:

As a member of the P&C team, the Account Manager I is responsible for managing more complex accounts while collaborating closely with Sr. Account Managers or Account Executives. This position also marks the beginning of leadership responsibilities, including mentoring junior staff, delegating tasks, and improving team workflow efficiency. With a strong focus on problem-solving, coverage adequacy, and a consultative approach to client service, this position sets the foundation for continued growth in account management and people management.

What you can expect to do:

• Independently manage a book of business, acting as the main point of contact for clients. Build and maintain strong client relationships by understanding their needs, and ensuring satisfaction through timely responses and proactive communication.
• Oversee the end-to-end marketing process, from preparing submissions and collecting accurate client information to securing quotes, finalizing renewals, and facilitating account binding in the system.
• Ensure all required coverages are in place, appropriately marketed, and renewed on time. Collaborate with underwriters, carriers, and other teams to deliver seamless service and resolve client issues efficiently.
• Evaluate client risks, provide tailored coverage recommendations, and guide clients through coverage comparisons using tools like spreadsheets.
• Manage the processing of endorsements, issuance of certificates, and proof of insurance, ensuring all post-bind activities are executed accurately and efficiently.
• Manage client billing processes, address billing inquiries, and keep internal accounts receivable reports up to date.
• Support client retention by ensuring renewals are processed timely, and client requests are addressed promptly.
• Mentor junior staff by providing guidance, support, and industry knowledge to help develop their skills and confidence.
• Collaborate with the Sr. Account Manager or Account Executive on technical questions and review complex client issues when necessary.
• This role serves as a step toward people management. You will have the potential to manage 1 CSR, providing guidance and support in their day-to-day responsibilities.

What sets you apart:

• Bachelor’s degree with a minimum of 5 years of industry experience showing increasing responsibility directly related to the performance of the above duties or a high school diploma/GED with 7 years of industry experience showing increasing responsibility directly related to the performance of the above duties.
• Strong knowledge of insurance coverages and policy interpretation.
• Current Property & Casualty license.
• Familiarity with Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Familiarity with AMS360 or similar Management System.
• Experience with Asana and Worldox is a plus.

Skills

• Excellent verbal and written communication skills with a customer-focused approach.
• Strong accuracy in handling documents, data entry, and following procedures.
• Ability to prioritize tasks effectively and manage multiple responsibilities simultaneously
• Ability to solve problems and think independently.
• Flexible in adjusting to changes within the industry and workplace processes.
• Consistent punctuality and dependability in completing assigned duties.
• Positive and approachable personality that fosters good working relationships with peers, clients, and carriers.
• The ability to identify customer needs and develop and build customer relationships.

Salary Range:

$85,000 – $120,000 annually

Work Environment:

This position operates in a typical office environment. The office areas includes cubicles and open workspaces. The noise level is generally low to moderate. Employees are expected to work on computers and communicate in person or via phone and email.

Physical Demands

While performing the duties of this job, the employee may be regularly required to sit, stand, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by the job include close vision (working on a computer) and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

APPLY ON LINKEDIN